Technical Support Expert (L1-3)
Datawise is a customer-focussed managed-services IT provider for small to medium businesses, predominantly within the greater Hobart area.
This role is part of a team of highly experienced IT Engineers who cover the full gamut of traditional roles; network, sysadmin, database admin, development and helpdesk. The primary focus of this role is on providing implementation and support of relevant technology to customer sites, conducted variously via telephone, remotely and onsite.
Our customers are not the computing professionals, we are. They expect us to have an intuitive, proactive and end-to-end understanding of their computing problems. It’s our business to empower our customers to get on with their business.
We aim to be sufficiently resourced so that staff can variously rotate through helpdesk, sysadmin and project work on a regular basis. This role does require a small amount of outside hours monthly for patching at customer sites and also some server builds/migrations. Our customers are pretty flexible, and we usually take a common-sense approach to scheduling.
This role will suit a detail-oriented engineer who prides themselves as much on their technical ability as in building rapport with the customer and managing a positive ongoing relationship. The keywords are versatility, reliability, and consistency.
For more details including how to apply, please download the position description.